What won’t my IEC Canada working holiday insurance cover?
When you’re looking for an International Experience Canada (IEC) insurance policy for your working holiday in Canada, it’s usual practice to check out the benefits that the travel insurance policy can provide you so you can find the best policy for you, and whether it satisfies the IEC visa requirements.
What you should also make yourself familiar with, are the situations where your IEC travel insurance won’t be able to provide you with cover.
While it would be nice if IEC travel insurance covered any type of situation that you find yourself in while you travel and work in Canada, the simple fact is that the cost for that type of all-encompassing insurance policy would be astronomical! Like all insurance policies, your working holiday travel insurance can only cover you for certain unexpected events.
In general, during your working holiday, you should act responsibly and take care to keep yourself safe and avoid the need to make a claim.
What are the 15 situations that are generally not covered by travel insurance for your IEC working holiday?
1. Breaking the law
Just because you’re on holidays, it doesn’t mean the rules don’t apply. Laws are there for a reason, and if you don’t follow them and behave in a way that gets you into trouble with the police or government, you won’t be covered if a claim arises from it.
Example
If you become injured while breaking the law, you will generally not have your hospital and medical expenses covered by travel insurance. This includes riding a motorcycle without the required helmet or licence, or not obeying the road rules.
2. You’re Intoxicated or have taken illicit drugs
It’s not illegal to have a drink while in Canada, but if you’ve drunk alcohol excessively, your travel insurance will be void. That means if you’re under the influence of alcohol and you stumble and hurt yourself, you won’t have cover for medical expenses. Take illicit drugs and have an accident as a result? Your IEC travel insurance won’t cover you.
3. Your pre-existing medical condition is not covered by your policy
If you have a pre-existing medical condition, you should check to see if the medical condition is covered under your IEC insurance. If it’s not covered and you experience a complication from your pre-existing medical condition, you won’t be able to claim for any out-of-pocket expenses you incur as a result. And we’re not just talking about medical expenses; your trip cancellation or disruption expenses are included here too.
4. If you knew that a family member was going to be hospitalised or die
If a family member is seriously sick or passes away, and you were aware of the likelihood of this happening at the time that you buy your policy, you may not be reimbursed for the costs you've incurred to cancel your trip, or for the costs that you incur to return home to be with them.
5. You participate in an activity that is not covered by your policy
Ensure you understand the IEC insurance that you have taken out for your working holiday, and that you have cover for the activities you plan to do in Canada. If it’s not covered under the policy that you’ve chosen, or if you forget to pay the additional premium to be covered for an activity, you won’t be able to claim for the expenses that arise from it.
Example
If you go skiing and skiing or snowboarding is not covered by your travel insurance policy, you’ll be responsible for paying your medical and hospital expenses if you’re injured in a ski accident.
6. Something you already knew about or has already happened
In insurance terms, we call this a “Known Event”. Your IEC Canada insurance provides cover for unexpected and unforeseen situations, and not for events that have already occurred or you’re aware that it may happen at the time that you bought your policy.
Examples
Some situations where you wouldn’t be covered because at the time that you bought your policy:
- You applied for your dream job in Australia, and if you get the job, you’ll cancel your IEC trip. Your cancellation costs would not be something you’d be able to claim for.
- A family member is seriously sick, and you know there is the likelihood that they may pass away during your trip. Returning home won’t void your IEC insurance, but you wouldn’t be able to claim for the travel costs.
- A blizzard has already hit the area of Canada you plan to travel to which likely means you won't be able to travel to that area, and you then book a tour to that area. You would not be able to claim for your travel plans that are subsequently disrupted when the tour is cancelled or delayed.
7. You get a Sexually Transmitted Infection (STI)
Travel insurance generally excludes cover for medical expenses related to Sexually Transmitted Infections (STI's) or diseases.
8. Regular medical check-ups
We know you may be away from home for up to 2 years, however, regular medical or dental check-ups or filling regular prescriptions are not considered medical emergencies or something “unexpected”. Travel insurance provides cover for unanticipated events for which you were not aware of at the time you purchased your policy.
If you will require regular medication, bring enough of what you’ll need for your working holiday before you leave, consider having any check-ups or routine medical appointments before you go and budget for any costs. If you qualify and register for Canada's universal health-care system, some costs for check-ups or medication may be covered.
Example
Check-ups and buying medication you normally take at home such as ventolin, and prescriptions for contraception are not considered unexpected situations.
9. You ignore official warnings
If the Australian Government or other official body release a warning on smartraveller that certain areas are no longer safe to travel to, and you choose to travel there anyway, your travel insurance may be void.
So don’t put yourself in danger: if you’re planning on doing some travelling outside Canada, check smartraveller to see if it’s safe to do so.
Travel advisories can also affect the cover on your policy and should also be checked before you buy your policy, and before and during your trip.
10. You make a mistake in your travel planning
If you make an error in your travel plans or simply change your mind about travelling, it’s not something you’d be able to claim for.
Examples
- Applying for the wrong type of visa
- Not satisfying all the IEC visa requirements which results in you being denied entry into Canada
- Your passport has expired or will expire during your trip and you’re denied exit from Australia or entry into Canada
- You’ve booked the wrong flight, or you missed your flight because you slept in
11. You do not look after your belongings
If something of yours is stolen or you lose it because you’ve left it lying around unattended, your insurer is unlikely to reimburse you.
Example
If you leave your bag with your wallet and passport inside it on the beach while you go for a swim, this will be considered leaving your belongings ‘unattended’ or ‘unsupervised’. So, make sure you always keep your belongings with you at all times or keep them in a secure location like your locked hotel room or safe.
12. Someone else makes a mistake with your travel bookings
If your travel agent, family member or friend makes your travel bookings for you, you should double check what they’ve booked for you.
Someone else booking the wrong destination or getting the dates wrong is not something that your IEC travel insurance would be able to cover.
In the case of your travel agent making a mistake with your booking, you should seek compensation from them. If it’s a family member or friend, you may have to have an awkward conversation with them.
13. Your expenses are far more than what your policy provides cover for
Different policies provide different levels of cover, and there may be caps on how much you can actually claim for each benefit. You won’t be able to submit a claim for more than what you’re covered for.
Some policies may provide unlimited cancellation cover, it may be capped at $25 000, or there may not be cancellation cover at all. Having cancellation cover capped at a certain amount (or having no cancellation cover) may prove expensive if you’re not able to travel due to an unexpected illness and the amount that you’ve paid for your trip is higher than your policy limit.
You should also check if there are any caps for your luggage and personal belongings, especially if you’re bringing valuable items like cameras, laptops, iPhones or jewellery. Some policies provide an option for you to pay an additional premium to increase the cover for items like cameras and phones, however this option may not be available for other items like jewellery.
Example
If your engagement ring is worth $10 000, but the cover for any jewellery item is capped at $750, the most you could claim for the ring would be $750 if it was lost or stolen.
14. General Exclusions
General Exclusions are situations in which your IEC travel insurance will not be able to cover, regardless of what type of policy you’ve bought, and when you purchased it. These will be listed in your IEC travel insurance Product Disclosure Statement (PDS).
Many travellers were caught by surprise when COVID-19 affected travel, as they weren’t aware that pandemics and epidemics were a General Exclusion in their policy. When you make your claim, the Claims team will reference the PDS that was current and applied to your policy at the time you purchased it. Travel insurance companies don’t, and are not legally allowed to make a change to your PDS and bind you to the new updated one. So, whatever applied when you bought your policy is what your claim will be assessed against.
When looking for the best travel insurance for your IEC working holiday, you should read the relevant PDS to understand what you can have cover for.
15. Disappointing holidays
Perhaps the weather wasn't what you expected, your job in Canada wasn’t what you thought it would be, or your accommodation didn’t live up to the pictures online. Whatever the reason you’re unhappy with how your working holiday has shaped up, your travel insurance generally won’t compensate you because you didn’t enjoy your time there.
The situations which you would not have cover for may differ between travel insurers. You should compare IEC travel insurance by reading the Product Disclosure Statement (PDS) before you buy your policy to make sure that you know what your IEC insurance policy offers, so that you can find the best travel insurance policy for your working holiday in Canada.
What is not covered by Travel Insurance FAQs
1. You do not act in a responsible way to protect yourself and your property.
2. You do not do everything you can reasonably do to reduce your loss as much as possible.
3. Your claim arises from consequential loss of any kind, including but not limited to financial loss, loss of enjoyment, or the devaluation or depreciation of currency.
4. Your claim arises from you being aware at the time of purchasing the policy of something that would give rise to you making a claim under this policy.
5. Your claim arises from a loss which is recoverable by compensation under any workers compensation or transport accident laws or by any government sponsored fund, plan, or medical benefit scheme, or any other similar type legislation required to be effected by or under a law.
6. Your claim arises from being denied boarding of any airline, shipping line or other carrier due to COVID-19 vaccination requirements, or from errors or omissions in any booking arrangements, failure to obtain relevant visa, passport or travel documents, or being rejected access to a country on arrival for any reason.
7. Your claim arises from you acting unlawfully or breaking any government prohibition, laws or regulation including visa requirements.
8. Your claim arises from a government authority detaining anyone, or confiscating or destroying anything.
9. Your claim arises from any government prohibition, regulation or intervention.
10. Your claim arises from:
a. you participating in motocross, off road, jumping, racing or competition of any sort even if you have purchased the Adventure Pack or Motorcycle Pack;
b. the use of a two-wheeled or three-wheeled motor vehicle unless you as the driver or a passenger are wearing a crash helmet (this is irrespective of the law in the country you are in).
11. Your claim arises from you being in control of a motor vehicle without a current Australian driver’s licence.
12. Your claim arises from:
a. you being a rider in control of a motorcycle, moped or scooter, unless you have purchased the Motorcycle Pack option, and you have:
i. a current Provisional or higher Australian motorcycle licence valid for the same class of motorcycle or a current Provisional or higher Australian driver’s licence for mopeds or scooters; and
ii. an equivalent Provisional or higher licence (if required) valid for the country that you are riding in.
b. you being a passenger on a motorcycle, moped or scooter unless you have purchased the Motorcycle Pack option, and the motorcycle, moped or scooter is in the control of a person with:
i. a current Provisional or higher Australian motorcycle licence valid for the same class of motorcycle or a current Provisional or higher Australian driver’s licence for mopeds or scooters; or
ii. an equivalent Provisional or higher licence valid (if required) for the country that you are riding in.
13. Your claim arises from you being in control of a recreational all-terrain vehicle (including but not limited to quad-bikes, trikes and buggies) on a recreational all-terrain vehicle unless you:
a. are under the direct supervision of a properly licensed recreational organisation, and
b. are obeying all relevant safety codes, and
c. are wearing protective gloves and a motorcycle rider’s helmet suitable for the activity, and
d. were a single rider.
14. Your claim arises from or is related to or is associated with:
a. an actual or likely epidemic or pandemic; or
b. the threat of an epidemic or pandemic, except when specifically contemplated under Benefit 27: COVID-19 Overseas Emergency Medical, Hospital and Medical Evacuation Expenses and/or Benefit 28: COVID-19 Trip Cancellation and Disruption. Refer to who.int and smartraveller.gov.au for further information on epidemics and pandemics.
15. Your claim arises from you not following advice in the mass media or any government or other official body’s warning:
a. of a strike, riot, bad weather, civil protest or contagious disease (including an epidemic or pandemic); or
b. against travel to a particular country or parts of a country or against remaining in a particular country or parts of a country; or
c. where a travel advisory risk rating of ‘Do Not Travel’ (or equivalent if this term is replaced) was issued by the Australian Department of Foreign Affairs and Trade after policy purchase; and
d. you did not reasonably take appropriate action to avoid or minimise any potential claim under your policy (including delay of travel to the country or part of the country referred to in the warning). Refer to who.int and smartraveller.gov.au for further information.
16. Your claim arises from any act of war, invasion, acts of foreign enemies, hostilities or war like operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power.
17. Your claim arises from a nuclear reaction or contamination from nuclear weapons or radioactivity.
18. Your claim arises from a biological and/or chemical materials, substances, compounds or the like used directly or indirectly for the purpose to harm or to destroy human life and/or create public fear.
19. Your claim arises from any search and rescue costs charged to you by a government, regulated authority or private organisation connected with finding and rescuing an individual.
20. Your claim arises from any:
a. medical condition or pregnancy condition that existed during the period of 3 years prior to your policy issue date which is:
i. not listed as a covered condition in your certificate of insurance, or
ii. listed as an excluded condition in your certificate of insurance.
b. medical condition or pregnancy condition which was listed as a covered condition on your certificate of insurance on the issue date of the policy, but changes in health have occurred after the issue date of the policy and before the departure of your trip, unless:
i. before the date of departure for your trip, you complete a new medical screening after the changes in health occur, and
ii. we have agreed to list the Changes in health as a covered Medical condition or Pregnancy condition on your certificate of insurance (and you have paid the applicable additional premiums).
This General Exclusion 20. (b) does not apply to a claim under Cover Benefit 5: Trip Cancellation Expenses relating to the cancellation or rescheduling of your trip which occurs between the issue date of your policy and the date of departure for your trip.
21. Your claim arises from sickness, injury or death of your travelling companion, where you were aware of the likelihood of their sickness, injury or death at the time you purchased your policy.
22. Your claim arises from or is directly or indirectly related to any:
a. Routine medical, dental, chiropractor, physiotherapist or prenatal check-ups and visits, even if your medical condition is approved for cover by us following a medical screening,
b. Cosmetic treatments, or for any complications or other claims arising from such procedures or treatments, even if your medical condition is approved for cover by us following a medical screening,
c. Medical treatment undertaken against the advice of any medical practitioner,
d. Travel undertaken to seek medical advice, treatment, review or clinical trials,
e. Planned medical procedures or other non-emergency medical treatments or for any complications or other claims arising from such procedures or treatments, even if your medical condition is approved for cover by us following a medical screening,
f. Undiagnosed conditions where you were aware of, or a reasonable person in your circumstances reasonably should have been aware of:
i. the change, signs or symptoms (including but not limited to: pain or discomfort anywhere on your body, persistent cough, chest pain, shortness of breath or unexplained bleeding), or
ii. the change and had not sought medical opinion, or
iii. was advised by your medical practitioner that the cause cannot be defined and/or it is still under investigation.
23. Your claim arises from or is any way related to a medical condition or pregnancy condition which existed within the period of 3 years prior to the policy issue date, of any person who is not named on your certificate of insurance except as specifically considered as Close relative conditions under Benefit 5: Trip Cancellation Expenses, Benefit 6: Trip Disruption Expenses or Benefit 7: Trip Resumption Expenses.
24. Your claim arises from or is in respect of travel booked or undertaken against the advice of any medical practitioner.
25. Your claim arises from or is associated with pregnancy, childbirth or related complications except as specified under Pregnancy Cover in our PDS.
26. Your claim arises from or involves a hospital where you are being treated for addiction to drugs or alcohol, or are using it as a nursing, convalescent or rehabilitation place.
27. Your claim arises from or involves the cost of medication in use at the time the trip began or the cost for maintaining a course of treatment you were on prior to the trip.
28. Your claim arises from:
a. your, your spouse or partner, close relative or your travelling companion’s suicide or attempted suicide; or
b. your, your spouse or partner, close relative or your travelling companion injuring yourself or themself deliberately or putting yourself in danger (unless you are trying to save a human life).
29. Your claim arises from a sexually transmitted disease except where you have completed a medical screening, we have agreed to provide cover, you have paid the additional premium (if applicable), and it is listed on your certificate of insurance as a covered medical condition.
30. Your claim arises directly or indirectly from you, another person listed as covered in the certificate of insurance, your partner, or your travelling companion using alcohol or drugs (unless the drugs have been prescribed by your medical practitioner).
31. You receive private hospital or medical treatment where we have advised you that there is:
a. Public funded services or care available to you at your destination; or
b. A treatment at a public hospital is available under a Reciprocal Health Agreement between the Government of Australia and the government at your destination.
32. We determine that you should return to Australia for treatment and you do not agree to do so. Under this circumstance we will pay you the amount that we determine would cover your overseas medical expenses and/or related costs had you agreed to our recommendation. You will then be responsible for any ongoing or additional costs relating to or arising out of the event you have claimed for.
33. Your claim arises from any medical procedures in relation to AICD/ICD insertion during your overseas trip. We will exercise our right to organise a repatriation to Australia for this procedure to be completed if you, your travelling companion or a close relative requires this procedure due to sudden and acute onset which occurs for the first time during your period of insurance and it is not directly or indirectly related to a medical condition.
34. Your claim arises from or is any way related to the death, terminal diagnosis sickness, injury or hospitalisation of any person aged 85 years and over at the time of the claimable event (other than you), regardless of the country in which they live.
35. Your claim arises from or relates to any event or occurrence where providing such cover would result in us contravening the Health Insurance Act 1973 (Cth), the Private Health Insurance Act 2007 (Cth) or the National Health Act 1953 (Cth) (as amended or superseded).
36. Your claim arises from you racing or participating in any race, other than racing on foot.Â
37. Your claim arises from you participating in any snow sports unless you have purchased the Snow Sport Plus Policy if travelling internationally or the Domestic Plus Policy if travelling within Australia.
38. Your claim arises from you participating in any sports or recreational activities not listed in the ‘Covered Sports and Leisure Activities’ list in our PDS, except as provided under the Adventure Pack if you have purchased the Adventure Pack option.
39. Your claim arises from events which occur whilst you are participating in professional sport in a professional capacity of any kind.
40. Your claim arises from you participating in downhill mountain biking even if you have purchased the Adventure Pack or Bicycle Pack.
41. Your claim arises from an event where a Travel Alert for that event was issued by us prior to the issue of your certificate of insurance. Events include (but is not limited to): strike, riot, hijack, civil protest, severe weather, natural disaster or contagious disease.
42. Your claim arises from any person, company or organisation (including but not limited to any airline, or other carriers, accommodation provider, car rental agency, travel agency including online travel agencies, online travel and leisure retailer, tour or cruise ship operator, travel wholesaler, booking agent or other providers of facilities or travel or tourism-related services), refusing, failing or not having ability to provide services, facilities or accommodation, due to their own financial collapse or the financial collapse of any other person, company or organisation providing facilities or travel or tourism-related services.
43. The provision of cover or a liability to pay any claim or provide any benefit under the policy would expose us and/or our reinsurer(s) to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of Australia, the European Union, United Kingdom or United States of America.
44. Your claim is caused deliberately or accidentally by the use of, or inability to use, any application, software or program in connection with any electronic device (for example a computer, laptop, smartphone, tablet or internet-capable electronic device).
45. Your claim relates to any travel to Cuba, Iran or North Korea.
- Your claim arises from your failure to comply with any ticketing or booking conditions or requirements.Â
- Your claim is related to travel on a Cruise ship or arising whilst on a Cruise ship, if you have not selected Cruise cover, except if you are travelling on a Cruise ship:Â
a. within Australian waters, the New Zealand or the South Pacific Region without any overnight stay;Â
b. within Asia, Europe or Worldwide Regions for 3 nights or less; orÂ
c. on a river cruise,Â
except this General Exclusion 47 does not apply to the Frequent Traveller Saver Policy.Â
- Your claim relates to any loss, cost or expense which is recoverable from any other source.
- The event relates to a claim under Benefit 10: Permanent Disability, Benefit 11: Loss of Income or Benefit 18: Personal Liability which arises from you participating in any activities listed under the Adventure Pack, even if you have purchased the Adventure Pack.Â
- The event relates to a claim under Benefit 10: Permanent Disability, Benefit 18: Personal Liability or Benefit 19: Rental Vehicle Excess which arises from you being a passenger, or a rider in control of a motorcycle, moped or scooter, even if you have purchased the Motorcycle Pack.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).
Please note: any advice is general advice only and has not taken into account your individual objectives, financial situation or needs. Consider the PDS prior to deciding whether this policy is right for you.
No, you are not covered if you make a claim which resulted from you being under the influence or addicted to intoxicating liquor or drugs, unless the drug was prescribed to you by a doctor.
This is a GENERAL EXCLUSION in the Product Disclosure Statement (PDS).
Travel insurance is designed to cover you for unexpected events. Generally speaking, anything that has already happened prior to policy purchase (e.g. an already erupting Bali volcano causes flights to be cancelled) or is likely to happen (e.g. going to hospital for an existing medical condition not listed as covered on your policy) are things you cannot claim.
We do note that every traveller's situation is different. In the event of a claim, our friendly claims team will assess each situation on a case by case basis.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).
To properly understand the policy's significant features, benefits and risks you need to carefully read the Product Disclosure Statement (PDS) for more detail:
- 'Before you buy this policy there are 11 things you must know' - this contains important information on who can purchase the policy, age limits and the choice of policies and cover types available to you;
- The benefit limits provided under each policy in the 'Benefit Summary' table, when we will pay a claim under each Benefit section applicable to the cover you choose and any endorsements under the 'Optional Cover' section (remember, certain words have special meanings - see the 'Words with Special Meanings' section in the PDS);
- 'Important Matters' - this contains important information on Your Certificate of Insurance, the period of insurance and extensions of cover, your Duty of Disclosure (including how the Duty applies to you and what happens if you breach the Duty), cooling off period, Financial Claims Scheme and the dispute resolution process;
- When we will not pay a claim under each Benefit section applicable to the cover you choose and the General Exclusions that apply to all Benefits (this restricts the cover and benefits); and
- 'What You need to do when making a Claim' - this details what to need to do when making a claim and sets out certain obligations that you and we have. If you do not meet them we may refuse to pay a claim.
