Information about travel to the United Kingdom
The United Kingdom has suffered several terrorist attacks within the past few months. With the ongoing threat of terrorism, Allianz Global Assistance reminds travellers to be vigilant when in public places and follow the advice of local authorities.
The latest attacks took place on 3 June 2017, at London Bridge and Borough Market. Multiple deaths and injuries have been reported with at least three Australians listed among the victims. The Department of Foreign Affairs and Trade (DFAT) is urging people to contact their loved ones directly.
If you are currently travelling:
As an insurer that provides assistance services, it is always our priority to assist our customers where possible and within our ability to do so.
- If you have been affected as a result of events in the United Kingdom and require medical or emergency medical assistance, our on-the-ground local United Kingdom team are here to help. Simply contact the United Kingdom Emergency Assistance team on 08000 289 270 reverse charge.
- If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details. Please note that costs associated with amending your plans may be at your own cost.
- Please make yourself aware of the advice issued by DFAT via its website smartraveller.gov.au. DFAT is urging Australians to pay close attention to their personal security at all times. Always monitor the media and other sources about possible new security risks.
If you are about to travel:
If you are about to travel to the United Kingdom, please note that this incident will not affect your travel policy and your travel plans should be expected to proceed as per usual.
- If you have any general queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
- Our Global Travel Assistant website includes insights on how to stay safe when travelling abroad. We encourage travellers to use this platform for advice on the top 20 countries and five international regions most frequently visited by Australians, highlighting the dangers travellers should be aware of.
Policy coverage:
As every insurance policy and level of cover is likely to be different, we would like to take the opportunity to remind and encourage travellers who purchase travel insurance to always read their travel insurance Product Disclosure Statement, so that you know which risks you are covered for.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.
Contact us
- If you have any general queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
- We will publish this and any updated travel insurance advisories on our website: fastcover.com.au/alerts/
Tips
- The Australian Government provides up-to-date travel warnings for countries around the world. You can find this information by visiting the DFAT website, smarttraveller.gov.au
- The Fast Cover PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at fastcover.com.au/pds
Our thoughts go out to all those affected by the event that has occurred in London today.
If you are in London and need emergency assistance call us on +61 2 8320 7999 or email us at emergency@fastcover-assist.com.au
Local media reports are advising that a number of people have been injured in the event on London Bridge and Borough Market.
DFAT are advising travellers to avoid the area, remain vigilant, monitor local media reports and follow local instructions. Please stay up to date with the advice issued by DFAT at www.smartraveller.gov.au
1. Policy Coverage
The below information was issued on Sunday 04 June 2017 and applies to your travel insurance policy with Fast Cover, underwritten by Hollard.
For policies issued from 12.01am 21 May 2017 and prior to 7.00am AEDT 04 June 2017 there is provision for cover as set out below under ‘How does this affect me?’
For policies issued after 7.00am AEDT 04 June 2017, there is no cover for any claims arising from this event.
2. How does this affect me?
There is no cover under for any claims that arise due to an act of terrorism for:
- Benefit 5: Trip Cancellation Expenses
- Benefit 16: Travel Delay Expenses
- Benefit 17: Alternate Transport Expenses
There is provision for cover under all other benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions.
3. Making a claim
If you don’t need emergency assistance, you can make a claim online at fastcover.com.au/claims, or when you get back home. Contact us at claims-fch@fastcover.com.au or on 1300 409 322.
Remember:
- Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
- Keep your receipts and any other supporting documentation e.g. medical reports, hospital admission and discharge paperwork.
4. General Advice
For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
Tips
- The Australian Government provides up-to-date travel warnings for countries around the world. You can find this information by visiting the DFAT website, smarttraveller.gov.au
- The Fast Cover PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at fastcover.com.au/pds
