Update: Bali Mt Agung Volcanic Activity, June 2018

Important travel insurance information for Fast Cover policies underwritten by Hollard.

On Tuesday 28 June 2018 Mt Agung began to emit a plume of volcanic ask reaching up to two kilometres.

Flights departing and arriving into Bali have been cancelled as Denpasar International Airport has been closed.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcano’s alert status remains at the second-highest level. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by many airlines. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.

Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 20 September 2017 and applies to your travel insurance policy with Fast Cover, underwritten by Hollard.

For policies issued prior to 4:00pm AEDT 20 September 2017 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 4:00pm AEDT 20 September 2017 there is no cover for any claims arising from this event.

How does this affect me?

For policies purchased prior to 4:00pm AEDT 20 September 2017, there is provision for cover under the following benefits subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Benefit 5 – Trip Cancellation Expenses.
• Benefit 6 – Trip Disruption Expenses
• Benefit 16 – Travel Delay Expenses
• Benefit 17 – Alternative Transport Expenses

Making a claim

If you don’t need emergency assistance, you can make a claim online at fastcover.com.au/claims,  or when you get back home. Contact us at claims-fch@fastcover.com.au or on 1300 409 322.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

If you are in Bali and need emergency assistance call us on +61 2 8320 7999 or email us at emergency@fastcover-assist.com.au

Tips

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.
• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
• The Fast Cover PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at www.fastcover.com.au/pds

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Questions?

If you have any questions or need help with your travel insurance, please:

• Visit: Frequently Asked Questions
• Phone: 1300 409 302
• Email: info@fastcover.com.au

Useful Links for Travellers

• Australian Government 24 Hour Consular Assistance
• Australian Government Bureau of Meteorology
• World Health Organisation
• World Meteorological Organisation
• BBC World News

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 6pm (AEST) Monday to Friday.